Refund & Return Policy

We want you to try YouthPrime with complete confidence. This policy explains our 60-Day Money-Back Guarantee, returns of unopened products, and what we do if an order arrives damaged.

1. 60-Day Money-Back Guarantee

If YouthPrime isn't right for you, we'll refund your first order in full. To keep the guarantee fair for every customer, it works like this:

• Your first order: the guarantee covers your first order on youthprime.com, once per customer, phone number and delivery address.
• Ask within 60 days of delivery: contact us no later than 60 days after your order was delivered.
• Daily use: take 2 gummies a day, as directed on the pouch, from the day your order arrives.
• Proof of daily use: send photos that show you've been taking YouthPrime every day, such as the pouches you've used and the gummies left. Before-and-after photos and a few words about your experience help us review your request faster.

How to ask: message us on WhatsApp (+971 56 365 0484) or email hello@youthprime.com with your order number and your photos. We'll review your request and confirm the next steps with you.

Your refund: once your request is approved, we refund the full amount you paid for your first order within 2 to 7 days, to the payment method you used.

The guarantee doesn't cover requests made more than 60 days after delivery, requests without proof of daily use, repeat orders, or orders bought outside youthprime.com.

2. Unopened products

You can return unopened products in their original, sealed packaging within 14 days of delivery for a refund. Return shipping for these returns is paid by the customer. For hygiene and safety reasons, opened products can only be refunded under the 60-Day Money-Back Guarantee.

3. Damaged, faulty or wrong items

If your order arrives damaged or faulty, or it isn't what you ordered, message us within 3 days of delivery with your order number and a photo or short video of the product and its packaging. We'll send you a replacement free of charge.

4. Cancellations

To change or cancel an order, contact us as soon as possible. We can cancel an order before it ships and refund it within 2 to 7 days, minus any shipping fee and payment processing fee already charged. Once an order has shipped, it's handled as a return.

5. How refunds are paid

• Card, Apple Pay or Google Pay: back to the same card within 2 to 7 days. Your bank may take a little longer to show it.
• Tabby or Tamara: refunded through Tabby or Tamara, which update your payment plan.

Cash on delivery isn't available at the moment.

6. Contact us

WhatsApp: +971 56 365 0484
Email: hello@youthprime.com

This policy applies to orders placed on youthprime.com. YouthPrime FZE, United Arab Emirates.