Refund & Return Policy

At YouthPrime, we aim to provide a risk-free and satisfying shopping experience for our customers. That’s why we have a clear and flexible policy designed to guarantee your confidence in our products. Our policy has two parts: the General Return & Exchange Policy and the 60-Day Golden Guarantee for our products.

1. General Refund & Return Policy (within 14 days)

In accordance with the UAE Consumer Protection Guidelines, customers are eligible for a refund or exchange within 14 days of receiving their order — only if the product has not been opened or used.

To qualify for a return or refund, please ensure that:

  • The product is completely unused, unopened, and in its original packaging with all accessories intact.

  • A valid proof of purchase (invoice or receipt) is provided.

  • The return or exchange request is submitted within 7 days of delivery.

📌 Important Note:
As per UAE consumer laws, products that have been opened or used cannot be returned or refunded unless covered under our Golden Guarantee policy (for eligible cases of proven product defect).
Products damaged due to customer misuse or improper handling are not covered under this policy.

2. The Golden Guarantee – 60-Day Full Refund

Because we are confident in the quality and effectiveness of YouthPrime NAD+ Gummies, we offer a unique 60-Day Golden Guarantee. If you use the product consistently according to the instructions and are not satisfied with the results, we promise a 100% refund under the following conditions:

  • First order only: The guarantee applies only to your first purchase with YouthPrime. Repeat orders are not covered.

  • Correct and consistent use: The gummies must be taken daily as recommended on the packaging for the full 60 days.

  • Before & after documentation: You may be asked to provide proof of your experience, such as a photo of the used product and before/after images showing your trial over 60 days (when applicable). This helps us verify your claim.

  • Timeframe: The refund request must be submitted within 60 days of delivery. Requests made after this period are not eligible.

  • How to request: Contact us at hello@youthprime.com or via WhatsApp (+971 56 365 0484) with your order number, product photos, and any supporting information. Our team will confirm and guide you through the refund process.

  • Refund processing: Once verified, we will refund 100% of your purchase price through the same payment method you used. Refunds typically take 5–15 business days, depending on your bank or payment provider.

❌ Not Eligible Under the Golden Guarantee:

  • Orders containing more than one pack if multiple packs are consumed. The guarantee is for a single trial unit only.

  • Requests submitted after 60 days of delivery.

  • Lack of required documentation (photos, proof of use, etc.).

  • Misuse, overuse, or not following the recommended instructions.

  • Repeat orders from the same customer or delivery address.

This policy is designed to give every customer a fair chance to try our product with peace of mind, while preventing misuse of the guarantee.

3. General Terms for Returns & Exchanges

  • Damaged or incorrect products: If you receive a damaged, defective, or wrong product, please contact us within 3 days of delivery with details and photos. We will replace the product at no cost to you or provide a full refund.

  • Return shipping cost: For standard returns within 7 days (e.g., change of mind), customers may need to cover return shipping costs. However, for valid Golden Guarantee claims or errors from our side, YouthPrime covers all return and shipping costs.

  • Processing time: Return and exchange requests are usually processed within 3 business days after we receive the returned product. Refunds may take 7–14 business days depending on your bank or payment provider. We’ll keep you updated throughout the process.

  • Customer support: For any questions or to check your eligibility, please contact us through our official channels.

Summary

At YouthPrime UAE, your satisfaction is our top priority. Our policies are designed to be fair, flexible, and transparent—so you can try our products with complete confidence. We value your trust and promise to always treat you with fairness and respect.